Guest Services A-Z Guide
All guests entering the Victory Theatre must have a valid event ticket to gain admission. For most events, children under 2 years of age may enter the Victory Theatre free of charge, providing that he/she sits on the lap of a parent or guardian. Guests 2 and older must have a ticket to enter the Victory Theatre. Guests should retain their ticket stubs in order to verify proper seat location. Please sit only in your own seat, as designated by the ticket, to avoid inconvenience to others.
To purchase tickets (if available) for upcoming events at the Victory Theatre, please visit the Ford Center Ticket Office located on the North side of the arena on Main Street. You may also buy with Ticketmaster online at www.ticketmaster.com.
Alcohol is sold to guests 21 years of age and older and proper identification must be shown at time of purchase. There is a two (2) drink maximum per purchase per person.
Termination of alcohol sales will be determined on an event-by-event basis by senior management.
Animals are not permitted in the Victory Theatre, with the exception of trained service animals. If you have any further questions regarding this please contact the VenuWorks Administrative offices at 812-422-8000.
Private announcements by the PA announcer will not be made during most events at the Victory Theatre.
Assisted Listening Devices
RF-style assisted listening devices and sign language interpretation services are available by making advance arrangements with the Victory Theatre at least one week prior to a scheduled event. For more information, call (812) 422-8000.
Audio recording devices are not permitted inside the Victory Theatre.
Automated External Defibrillator
An AED is a device used to administer an electric shock through the chest wall of the heart. A built in computer assesses the patient’s heart rhythm, judges whether defibrillation is needed and then administers the shock. Audible and/or visual prompts guide the user through the process. An AED machine is located in the Victory Theatre administrative office. These portable models allow non-medical people to respond to a medical emergency where defibrillation is required.
All bags and purses entering the Victory Theatre are subject to search prior to entering the venue. Large backpacks and oversized bags are prohibited from the Victory Theatre.
Banners and Signs
Small signs are allowed but larger signs with sticks or poles are not. Banners and signs may not be hung or fastened anywhere in the theatre. Banners and signs must not be obscene or cause any disturbance with other fans. The Victory Theatre reserves the right to remove any banner or sign without exception.
Camera and Video Policy
Video cameras are not allowed in the Victory Theatre. The use of “non-professional” still cameras, without flash, is permitted during certain events. Professional cameras are defined as cameras with a detachable lens. The use of still cameras during certain events hosted at the Victory Theatre will be determined on an event-by-event basis.
Cancellation and Postponed Events
If an event at the Victory Theatre is postponed or cancelled, please call the Ford Center ticket office at (812) 422-1515. In most cases, refunds will be available at the point of purchase.
The Victory Theatre cannot be held liable for prohibited items such as: noisemakers, outside food & beverage, coolers, bottles, cans, containers, weapons of any kind, and laser pointers. Such prohibited items must be returned to the patron’s vehicle or disposed of prior to entering the venue.
Concession Stands/Food & Beverage
VenuWorks provides all concessions and will be available at select events. For most events you may take food and beverage into the theatre. Please check signage in theatre for more information.
For the safety of our guests; bottles, ice chests, thermoses, containers of any kind, or any items that are potentially harmful are prohibited and will not be allowed into the Victory Theatre.
Visa, American Express, Discover and MasterCard are accepted at the Victory Theatre merchandise stands, ticket office, and concession stands.
Disabled and accessible seating is available, based on availability. Companion seats are available for purchase with each disabled seat purchased. The Victory Theatre will attempt to reasonably accommodate any concern with regard to patrons with disabilities. Please call the ticket office at (812)-422-1515 for more information.
When purchasing tickets for an event held at the Victory Theatre, please ensure your seats are located in an area that will appropriately meet your needs. The Victory Theatre will attempt to reasonably accommodate any concern with regard to guests with disabilities.
Parking, Drop-off, & Entrances:
There are accessible drop-off spots located outside of the main entry doors and accessible parking in front of the Civic Center located on Martin Luther King Jr. Blvd., as well as within area parking garages. The Main Street and Sixth Street lobbies are both ADA accessible.
All public restrooms at the Victory Theatre are ADA compliant.
Door Opening Times
For most events, doors open one (1) hour prior to the announced start time of the event.
There are drinking fountains located throughout the theatre.
The Victory Theatre reserves the right to eject guests whose behavior is against policy, unruly and/or illegal. If you observe a guest behaving in such a manner please notify the nearest Victory Theatre staff member.
Emergencies and Evacuations
The Victory Theatre is committed to providing the highest standard of safety and security for our visitors and employees. Emergency response procedures have been developed to address an emergency or crisis that might arise at the theatre or surrounding areas that might affect the venue operation. In the case of an emergency, please follow the instructions of the theatre staff, and if an evacuation is needed, proceed to the nearest exit and out of the building.
Victory Theatre personnel have been trained to assist in emergency situations. Visual and audible alarms are located throughout the building for use in the event of an emergency.
There are two public elevators located in the Sixth Street lobby entrance.
Fan Code of Conduct/ Guest Conduct Policy
The following behavior or activities are grounds for eviction from the Victory Theatre:
- Use of profanity or unacceptable language of any type.
- Possession of illegal or unauthorized items inside the Victory Theatre.
- Unacceptable or indecent dress.
- Failure to obey or follow Victory Theatre smoking policies.
- Use of illegal substances or drugs; Public drunkenness.
- Entering or attempting to enter any "restricted" areas such as; stage area, backstage or
- restroom of the opposite sex.
- Participating in a fight.
- Verbally abusing, threatening or intimidating other guests or Victory Theatre employees.
- Throwing of any objects or projectiles in seating areas, from balconies, ramps, stairwells or any other areas.
Patrons in need of emergency first aid should contact the nearest Victory Theatre employee for assistance.
Guests that have comments, questions or concerns during an event at the Victory Theatre are strongly encouraged to locate an employee prior to exiting the facility. If an incident occurs while visiting the Victory Theatre, please speak with a member of the venue management team on duty.
Lost and Found
All lost and found items are taken to the VenuWorks administrative office (located at the Ford Center) at the conclusion of each event. Each item is tagged with the event and the location of where the item was found. You can contact the main office at (812) 422-8000 to inquire on lost items. Items will only be held for (30) days.
During special events you may purchase souvenirs, t-shirts, and other novelties from merchandise stands located inside the theatre.
The selling or sampling of merchandise, food, beverages, tickets or other items on the property without written Victory Theatre authorization is strictly prohibited.
Information available at: http://thefordcenter.com/arena/directions_and_parking
- Cameras with detachable lenses
- Computers/ Laptops
- Outside food or beverage
- Cans, bottles, coolers, or other similar containers
- Video Camera or audio Recorders
- Laser pens or laser products
- Noise Makers
- Weapons of any kind
- Backpacks, large bags, sealed packages of any kind
- Fireworks or any incendiary device
- Large Umbrellas
- Flag poles or any support frames for banners/signs
Any other items deemed unacceptable by Victory Theatre.
No re-entry permitted.
Victory Theatre is a non-smoking facility.
The throwing of objects inside and outside the Victory Theatre is strictly prohibited and patrons caught doing so are subject to ejection from the venue.
There are no public telephones available at the Victory Theatre. If a guest has an emergency and needs to place a call, please see the nearest Victory Theatre staff member and ask for assistance.
The Victory Theatre has a no re-entry policy during events. Guests will not be allowed to leave during an event and re-enter during the same event. For Evansville Philharmonic Orchestra it is at the discretion of this organization regarding the re-entry policy.
The Victory Theatre has numerous restrooms on all levels of the theatre. All restrooms are ADA compliant.
Signs and Banners
Signs and banners are not permitted inside the Victory Theatre if they: Have foul language or obscene images, contain poles, sticks or pipes, block the view of another guest, or they are attached to any part of the venue.
Smoking inside the Victory Theatre is strictly prohibited. Any guest caught smoking inside the venue is subject to ejection.
Strollers are not permitted in the seating bowl. Guests can check with their nearest usher for assistance in storing them closer to their seat. The Victory Theatre is not responsible for any lost, stolen or damaged strollers.
The Victory Theatre ticket office opens at 3pm on event days. The Ford Center ticket office is located on Main Street, on the North side of the arena and can answer theatre related ticket questions. The Ford Center ticket office hours are 10:00am to 5:00pm CST, Monday - Friday. The ticket office phone number is (812) 422-1515.
Will Call Policy - Tickets may be picked up at the Will Call window beginning two hours prior to the event. The customer must present photo ID and credit card used to purchase the tickets. Tickets will only be released to the person whose name was provided with the ticket order.
Children's Ticket Policy - Children ages 2 and over are required to have a ticket for admission, with the exception of select children's shows that require tickets for all children age 1 and over. Please call the Ford Center Ticket Office at 812-422-1515 for specific show policies.
Stolen Ticket Policy - If tickets are stolen; guests must provide proof of purchase and a police report to the Ford Center Ticket Office (prior to show) or the Victory Theatre Ticket Office (day of show).
Ticket Scalping - The resale of Victory Theatre tickets is not permitted on the premises. Please note that only tickets purchased at the Ford Center Ticket Office, Victory Theatre Ticket Office or through Ticketmaster will be honored. All others may be asked to leave or purchase new tickets, if available.
Small personal umbrellas are permitted inside Victory Theatre, but we ask that you keep them folded up and put away while inside the theater.
Victory Theatre website: www.victorytheatre.com
Ford Center website: www.thefordcenter.com
Please contact ticket office with questions concerning wheelchair seating.